website Skip to content
Free shipping on orders over $80   : +1 514-566-9844
|
English
  • EnglishEnglish
  • FrançaisFrançais
CAD
  • INR
  • GBP
  • CAD
  • USD
  • AUD
  • EUR
  • JPY

What are you looking for?

Artistry Expression FAQ Center: Answers to Your Questions

General Questions

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Shipping times vary based on your location and the product ordered. Typically, orders are processed within 2-7 business days. After processing, shipping times range from 3-10 business days for domestic orders. International orders may take longer due to customs processing.

CAN I TRACK MY ORDER?

Yes, tracking information will be provided once your order is shipped. You'll receive an email containing a tracking number and instructions on how to track your package online. This allows you to monitor the status and location of your shipment.

WHAT IS YOUR RETURN POLICY?

We accept returns for damaged or defective items within 7 days of delivery. Please contact our customer support team with photos of the damaged or defective item(s) to initiate a return. We'll provide instructions on how to return the item and issue a replacement or refund.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we ship internationally. Shipping times may vary depending on the destination country's customs process. International orders may also be subject to customs fees and import duties, which are the responsibility of the recipient.

CAN I CANCEL OR MODIFY MY ORDER?

We aim to process orders promptly. Once an order is placed, changes or cancellations may not be possible as it may already be in production. Please contact us as soon as possible if you need to make any modifications to your order.

Payment and Customization

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

CAN I CUSTOMIZE OR PERSONALIZE MY ORDER?

Yes, we offer a range of customizable options for many of our products. You can often personalize your order by selecting different sizes, colors, or adding custom text. Look for customization options on the product page or contact our customer support team for more information.

DO YOU OFFER GIFT WRAPPING OR GIFT CARDS?

Currently, we do not offer gift wrapping services. However, you can add a personalized message to your order during checkout to let the recipient know it's a gift. We also offer digital gift cards that can be purchased and redeemed online for any of our products.

HOW CAN I CONTACT CUSTOMER SUPPORT?

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at support@artistryexpression.ca or through our contact form on the website. We strive to respond to all inquiries promptly within 1-2 business days.

CAN I REQUEST A CUSTOM ORDER OR ARTWORK COMMISSION?

Yes, we welcome custom orders and artwork commissions! If you have a specific idea or vision in mind, please contact our customer support team to discuss your project further. Our talented artists can work with you to create a unique piece of art tailored to your preferences and specifications.

Environmental and Business Inquiries

ARE YOUR PRODUCTS ENVIRONMENTALLY FRIENDLY?

We are committed to sustainability and eco-friendly practices. Many of our products are made using environmentally conscious materials and printing methods. Look for products labeled as eco-friendly or sustainable on our website for more information about their environmental impact.

DO YOU OFFER WHOLESALE OR BULK DISCOUNTS?

Yes, we offer wholesale pricing and bulk discounts for larger orders. If you are interested in purchasing our products in bulk or becoming a wholesale partner, please contact our sales team for more information and pricing options.

Order Issues and Feedback

WHAT IF I RECEIVE THE WRONG ITEM OR MY ORDER IS INCOMPLETE?

We apologize for any inconvenience. Please contact our customer support team immediately, and we will work to resolve the issue as quickly as possible. We may require photos or additional information to assist with your inquiry.

DO YOU OFFER EXPEDITED SHIPPING OPTIONS?

Yes, we offer expedited shipping options for customers who need their orders delivered quickly. During checkout, you can select from various shipping methods, including expedited shipping, for faster delivery. Please note that expedited shipping may incur additional fees.

HOW CAN I PROVIDE FEEDBACK OR LEAVE A REVIEW OF MY PURCHASE?

We value your feedback and appreciate hearing about your experience with our products and services. You can leave a review on our website by navigating to the product page of the item you purchased and clicking on the "Write a Review" button. Alternatively, you can share your feedback with us via email or through our social media channels.

Add Special instructions for your order
Coupon Code
Visual Symphony of Chaos

Someone recently bought a

Visual Symphony of Chaos

10 minutes ago from São Paulo